10 March 2020
Mobile banking (via a mobile or tablet app) proved to be the banking channel with the highest customer satisfaction, with an average rating among the big four banks of 89.6%.
Latest news
Banks will better detect, prevent and respond to financial abuse under an updated industry guideline released today by the Australian Banking Association. The ABA has brought together separate resources on financial abuse, including elder abuse and family and domestic violence into a single framework, building on existing industry guidance and supporting the financial abuse provisions… Read more »
The ABA and its member banks are reminding businesses to make sure they are ready for the upcoming Reserve Bank of Australia’s (RBA) card surcharge reforms which take effect from 1 October 2026. These changes mean: ABA CEO Simon Birmingham said banks were supporting business customers to prepare for these changes, along with implementing the… Read more »
E&OETV InterviewInterview on News24 with Kieran Gilbert11 September 2026 Topics: Mortgage fraud; card surcharging ban; immigration Kieran Gilbert: Let’s turn our attention now to one of the biggest financial crime syndicates in Australian history. I want to talk about the implications for our banking system with the CEO of the Banking Association, Simon Birmingham. Simon,… Read more »