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Accessibility Principles

5 September 2022

The ABA is currently in the process of reviewing the Accessibility principles to ensure they remain reflective of best practice. Read more >>

Accessibility Principles for Banking Services. The principles within this document ensure banking services in Australia are optimally placed to deliver the best accessibility and inclusive experience for their users. The banking industry is committed to ensuring the accessibility of all banking products and services for all people, including people with disability. The new Banking Code of Practice (Part 4: Inclusive and Accessible Banking) sets out our commitment to provide banking services which are inclusive of all people.

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Press conference: Scam-Safe Accord launch 
24 November 2023

Australian Banking Association CEO Anna Bligh:   Today Australia’s banking system is coming together to launch the most comprehensive set of new anti-scam reforms.   With a level of unprecedented cooperation, banks, commercial banks, building societies, credit unions, and mutual banks have joined together to commit to a set of anti-scam reforms to keep Australians and their… Read more »

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Media Releases
Banks unite to declare war on scammers  
24 November 2023

Australian banks have joined forces to launch a new Scam-Safe Accord to deliver a higher standard of protection for customers and put scammers out of business in Australia.   This Accord, between Australia’s community owned banks, building societies, credit unions and commercial banks is a comprehensive set of anti-scam measures across the entire industry.  “This Scam-Safe… Read more »

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Media Releases
Banks step up to fund financial counselling services  
21 November 2023

Banks will contribute $19 million over three years to the Government’s voluntary financial counselling model announced today by Minister for Social Services, Amanda Rishworth.   “Banks large and small are proud to be funding the lions share of this initiative.” said ABA CEO Anna Bligh.   This funding will help increase the availability of free, independent counselling… Read more »

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