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Accessibility Principles

5 September 2022

Accessibility Principles for Banking Services. The principles within this document ensure banking services in Australia are optimally placed to deliver the best accessibility and inclusive experience for their users. The banking industry is committed to ensuring the accessibility of all banking products and services for all people, including people with disability. The new Banking Code of Practice (Part 4: Inclusive and Accessible Banking) sets out our commitment to provide banking services which are inclusive of all people.

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“This is a positive step to resolving the acute labour shortages we’re seeing in our economy.”

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