1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Customer Advocates should be a voice for customers within their bank. They should endeavour to make things easier for bank customers by helping to facilitate fair outcomes and minimising the likelihood of future problems.
ABA Customer Advocates – Guiding Principles Updated in July 2021
Latest news
E&OE Radio Interview FiveAA Breakfast with David Penberthy and Will Goodings 17 March 2026. Topics: Tax paid by Australian banks; RBA Powers to regulate big tech David Penberthy (Host): Well, it’s a big amount of money, $16 billion that’s how much tax Australia’s biggest banks paid last year. And at the same time, organisations like Apple, Google and Meta, you think about the ease with which and the frequency with which we… Read more »
This opinion piece by ABA CEO Simon Birmingham originally appeared in the Australian Financial Review. In an attempt to avoid domestic regulatory scrutiny, large foreign multinationals have developed a curious rhetorical strategy. The larger their footprint in Australia’s financial system becomes, the more strenuously they insist they are marginal, incidental or merely technical intermediaries. For years, Apple has… Read more »
The ABA acknowledges APRA’s proposed capital and liquidity changes. Australian banks share APRA’s commitment to maintaining a strong and resilient banking system. ABA CEO Simon Birmingham said banks will work with APRA to ensure any enacted changes lead to real benefits for the economy and Australians. “Banks will carefully review the liquidity proposals and will… Read more »