1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Customer Advocates should be a voice for customers within their bank. They should endeavour to make things easier for bank customers by helping to facilitate fair outcomes and minimising the likelihood of future problems.
ABA Customer Advocates – Guiding Principles Updated in July 2021
Latest news
E&OERadio InterviewABC Radio National Hour24 March 2026. Topics: Australia-EU free trade deal Fran Kelly (Host): Total two-way trade between Australia and the EU was worth nearly $110 billion in the last financial year, and this Free Trade Agreement is expected to be worth an extra 10 billion in the first year alone. But farmers are… Read more »
Leading Australian business, industry, investment and peak body organisations welcome the conclusion of the Australia–European Union Free Trade Agreement, the establishment of the Australia–EU Security and Defence Partnership, and the decision to fast-track negotiations for Australia’s association with Horizon Europe. These outcomes provide much-needed clarity and confidence at a time when businesses, investors, and researchers… Read more »
E&OE Radio Interview FiveAA Breakfast with David Penberthy and Will Goodings 17 March 2026. Topics: Tax paid by Australian banks; RBA Powers to regulate big tech David Penberthy (Host): Well, it’s a big amount of money, $16 billion that’s how much tax Australia’s biggest banks paid last year. And at the same time, organisations like Apple, Google and Meta, you think about the ease with which and the frequency with which we… Read more »