1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Customer Advocates should be a voice for customers within their bank. They should endeavour to make things easier for bank customers by helping to facilitate fair outcomes and minimising the likelihood of future problems.
ABA Customer Advocates – Guiding Principles Updated in July 2021
Latest news
E&OE Radio Interview Mix 104.9 Darwin 20 November 2025 Topics: Black Friday scam warning; meta profiting from scam ads. Katie Woolf (Host): Now, we are due to catch up with the Australian Banking Association of Australia, because they’re urging Territorians and indeed, everybody across Australia to stay alert as Black Friday sales kick off with shoppers losing almost $40 million to scams in the past year. And I know that we… Read more »
Lending to Aussie farmers now exceeds $140 billion as banks continue to recognise the integral role agriculture plays in supporting the regions and the wider Australian economy. The ABA has today marked National Agriculture Day, launching its 2025 Banking in Agribusiness report, which shows outstanding credit to Australia’s 170,000 agribusinesses has jumped 80 per cent… Read more »
E&OE Radio Interview 2SM Breakfast 18 November 2025 Topics: Black Friday scam warning; Meta hosting scam ads Tim Webster (Host): Now we’ll remind you about all of this regularly, because there’s too much going on, it’s just not funny and we’ve done it a couple of times already today, and we’ll continue to do it. Shoppers are being urged to be wary of dodgy deals, because the Black Friday sales are pretty much on, and it’s you know, they’re on but there’s no specific Friday. So nearly $40 million was lost to buying… Read more »