1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Customer Advocates should be a voice for customers within their bank. They should endeavour to make things easier for bank customers by helping to facilitate fair outcomes and minimising the likelihood of future problems.
ABA Customer Advocates – Guiding Principles Updated in July 2021
Latest news
E&OEPodcastFear + Greed8 July 2026. Topics: Household ownership of banks; Banking as critical infrastructure Sean Aylmer: Welcome to Fear and Greed Q&A, where we ask and answer questions about business, investing, economics, politics and more. I’m Sean Aylmer. We talk plenty about the banks on this podcast. After all, the big four and Macquarie are… Read more »
The ABA welcomes today’s consultation paper from APRA on proposed changes to bank credit risk capital settings, which have the potential to support more lending and lift productivity. ABA CEO Simon Birmingham said the consultation was a welcome step towards a more efficient capital framework while still retaining the underlying strength and stability of Australia’s… Read more »
E&OETV InterviewSky News Business Weekend with Ross Greenwood21 June 2026 Topics: Economic contribution of banks Ross Greenwood: Well Australia’s banks, love them or loathe them, they are a necessity. We need them strong to provide the security for lenders and depositors. We need them well-regulated to keep them from again putting profit ahead of their… Read more »