1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Customer Advocates should be a voice for customers within their bank. They should endeavour to make things easier for bank customers by helping to facilitate fair outcomes and minimising the likelihood of future problems.
ABA Customer Advocates – Guiding Principles Updated in July 2021
Latest news
E&OERadio InterviewFiveAA Adelaide with Will Goodings and Stacey Lee27 August 2026. Topics: How banks are fighting back against scams; Housing market Will Goodings: All right, let’s talk scams. The CEO of the Australian Banking Association is Simon Birmingham. Birmo, good morning to you. Simon Birmingham Good morning, Will, g’day, Stacy. Will Goodings: How big a… Read more »
E&OERadio InterviewInterview on ABC Radio Riverland26 August 2026 Topics: Small and medium business scams; Tips to avoid scams Matt Stephens: This is a stat for you: four in five small and medium businesses say they’ve had a scam attempt on their business in the past 12 months. Four in five. The Australian Banking Association has… Read more »
Four in five small and medium businesses say they have been exposed to an attempted scam in the past year, according to new research commissioned by the Australian Banking Association. This Scams Awareness Week, banks are reminding small businesses across the country to take steps to scam proof their operations and protect themselves as well… Read more »