fbpx
Skip to main content
Get step-by-step help: Financial Assistance Hub

Customer Advocate Guiding Principles

1 July 2021

These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Customer Advocates should be a voice for customers within their bank. They should endeavour to make things easier for bank customers by helping to facilitate fair outcomes and minimising the likelihood of future problems.

ABA Customer Advocates – Guiding Principles Updated in July 2021

Download PDF

Latest news

1 / 3
Transcript
Transcript – Anna Bligh interview with ABC RN’s Patricia Karvelas on bank regulations in Australia and financial hardship
30 March 2023

“Australian banks are certainly better equipped now than they were in the GFC. They’ve got 2 to 2.5 times the capital reserves put aside for a rainy day than they had in the GFC”

Read more
Media Releases
Statement from Australian Banking Association (ABA) regarding the agreement reached on the safeguard mechanism reforms: 
27 March 2023

“The Australian Banking Association (ABA) welcomes the agreement reached today on the proposed safeguard mechanism reforms, given it paves the way for the passing of a critical piece of legislation for Australia.

Read more
Media Releases
Accessible and inclusive banking: Consultation set to begin for accessibility standards review
16 March 2023

“This is about engaging with the entire banking ecosystem in order to ensure the accessibility of the sector’s services are best serving our diverse community now, and into the future.”

Read more