22 February 2021
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
Transcript
ABC RN: banks respond to floods, inflation
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6 July 2022
ABA CEO Anna Bligh spoke on ABC radio on how banks are responding to the floods across NSW, and the RBA’s moves to curb inflation.
Media Releases
On World Elder Abuse Awareness Day the ABA calls for cooperation to combat financial elder abuse
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15 June 2022
The ABA has called upon Federal and State Australian governments to work together to combat the ongoing problem of elder financial abuse.
Media Releases
Australia can bank on growing agribusiness sector
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6 June 2022
In the 12 months to February 2022, ABA member banks lent an average of $4.2 billion to agribusinesses across the country every month.