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9 April 2020
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Financial Hardship Fact Sheet
8 April 2020

This fact sheet sets out some of the ways your bank can help you when you’re experiencing financial difficulty.

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Industry Guideline: Sale of unsecured debt
1 March 2020

ABA member banks will not sell debt if: the debt is statute-barred, or the customer is in the process of disputing that they owe the debt and the bank has not yet finalised its consideration of the issue.

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Industry Guideline Power of Attorney
1 March 2020

This industry guideline: Explains how financial powers of attorney and court-appointed administrator arrangements apply to banks’ relationships with their customers, and Outlines a framework that banks can use to consistently manage requests from attorneys and administrators.

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