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The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact [email protected] or 0475 741 007.

COVID-19 Banking Timeline

see what’s happened in the Australian banking sector

Transcript – Anna Bligh interview with ABC radio Conversation Hour hosts Richelle Hunt and Kirsten Diprose on regional bank branches
28 February 2023

“in two years, there was an 88% drop in the number of cash withdrawals made at that branch, and there was an 89% drop in cash deposits”

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Transcript – Anna Bligh on ABC TV’s Afternoon Briefing… 
17 February 2023

Whether you’re in a remote part of the country, or in the middle of a capital city, the data shows us that if you have reliable internet, then people are choosing to bank and do their basic transactions online

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Transcript: Anna Bligh – When did you last go into a bank?
7 February 2023

What we can see very clearly in the data is that a number of trends that were well underway, literally for a decade since about 2010, more transactions were using cash than cards. And that flipped in about 2010, and cards now, card payments, tap and go digital wallets, all of those payment methods, considerably outweigh cash

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Transcript: Anna Bligh ABC Radio Melbourne Drive – cybersecurity
8 November 2022

“The bank robbers of the 21st century do not use sawn-off shotguns – they are sitting at a computer trying to get into your account and trying to trick you into letting them in.”

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Transcript: ABA CEO Anna Bligh on ABC Radio Adelaide – digitisation
4 November 2022

Anna Bligh appeared on ABC radio Adelaide on Wednesday 2 November 2022.

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Transcript: Anna Bligh on ABC Afternoon Briefing
21 October 2022

“More and more Australians are moving at a faster pace than they ever have to move their banking online. The bank branch of the future is the phone that you carry in your back pocket.”

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Transcript: Anna Bligh – how banks can help the vaccine rollout
7 July 2021

ABA CEO Anna Bligh was interviewed by Stan Shaw on ABC Perth on 7 July. She discussed her upcoming meeting with COVID-19 vaccine Task Force Lieutenant General John Frewin with other corporate stakeholders. Banks, as both major employers who already offer vaccinations, and who also have a network of branches, can help with the COVID-19… Read more »

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Media Releases
Options for customers if a branch temporarily closes due to COVID-19
6 April 2020

Australia’s banks remain open for business throughout the COVID-19 pandemic with call centres, online support and branches available to service customers. There will be circumstances when a local branch may need to close temporarily and this is happening already. This may be as a result of: a significant drop off in traffic to the branch… Read more »

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