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Raising the bar to help customers doing it tough: 20 March 2019: Customers at risk of elder financial abuse, those exiting a violent relationship and someone experiencing an unexpected long-term illness are among the focus of new ‘vulnerable customer guidelines’, on which public consultation opens today.
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Further measures to enforce industry codes a welcome step: 18 March 2019: Today’s release of a consultation paper about further enforcement of industry codes is welcomed by Australia’s banks, who look forward to working with regulators and the Treasury to identify what more can be done to further enforce its new Banking Code of Practice.
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