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Statement from Anna Bligh
7 August 2018: Restoring trust and confidence in Australia’s banks through an open and transparent industry is the joint goal of Government, regulators and the sector. Banks will work proactively and in good faith with ASIC on the measures announced today to improve monitoring of regulation and increase the transparency of the financial services industry.
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Media Statement
3 August 2018: Australian banks welcome competition and compete not only through price, but through constant innovations to product features and experiences. Banks are constantly working to ensure customer satisfaction and the availability of quality products.
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The new Banking Code is a recognition by banks that they need to do better when it comes to customer service and meeting community expectations.

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What’s new

A sensible path forward for Open Banking
10 May 2018
Open Banking will allow customers, at their request, to share their personal information with other financial institutions to allow them to find a better deal on expenses such as electricity bills, telecommunications and other items.
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ABA blog

Customers at centre of mortgage industry overhaul
Christine Cupitt, Executive Director - Policy, Australian Banking Association
Read more 1 Feb 2018

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