22 May 2021
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
Australians have now used Confirmation of Payee over 100 million times since the service was launched in July 2025, marking a major milestone in the banking industry’s efforts to protect consumers and businesses from scams and mistaken payments. Part of the banking sector’s Scam-Safe Accord, Confirmation of Payee adds another layer of protection by allowing… Read more »
Banks are urging Australians to side-step fake or dodgy tickets this footy season, as scammers set their sights on fans across all football codes. More than $36 million was lost to buying and selling scams last year, including fake ticket sales, with criminals looking to cash in on the excitement and passion of footy fans…. Read more »
E&OEPodcast InterviewThe Savings Tip Jar18 February 2026. Topics: Mortgage refinancing, savings accounts. Dominic Beattie (Host): Welcome to this week’s Dollar Dialog, and today we’re talking refinancing, with new data dropping from the ABS last week, showing that a record 640,000 Australian mortgages were refinanced through 2025, which is up 20% on the previous year. So,… Read more »