fbpx
Skip to main content
Get step-by-step help: Financial Assistance Hub

AFCA common sense reform which will deliver for customers

14 February 2018

The passage through the parliament of the Australian Financial Complaints Authority Bill (AFCA) delivers a big win for Australian bank customers by creating a ‘one stop shop’ for resolving issues in the financial services industry.

Anna Bligh, CEO of the Australian Bankers’ Association, said the legislation, supported from the beginning by the banking industry, would streamline the complaints process and lead to a speedier resolution of issues for customers.

“A quick resolution of any dispute between a customer and financial institution is in everyone’s best interest,” Ms Bligh said.

“It’s always the first preference for customers to resolve issues directly with their banks, who have been putting in place extra measures such as ‘customer advocates’ to improve how they handle complaints.

“When a complaint needs to go further, it’s important the process is simple, fair and results in a speedy outcome.

“Merging three complaints authorities into a ‘one stop shop’ is common sense reform and should lead to speedier resolution of issues experienced by Australian bank customers,” Ms Bligh said.

“Australian banks have supported this change from its inception as a recommendation from the Ramsay review to ensure efficient and easier access to help for customers,” she said.

ENDS
Contact: Rory Grant 0475 741 007

Latest news

1 / 3
On World Elder Abuse Awareness Day the ABA calls for cooperation to combat financial elder abuse
15 June 2022

The ABA has called upon Federal and State Australian governments to work together to combat the ongoing problem of elder financial abuse.

Read more
Media Releases
Australia can bank on growing agribusiness sector
6 June 2022

In the 12 months to February 2022, ABA member banks lent an average of $4.2 billion to agribusinesses across the country every month.

Read more
Media Releases
New paper released to combat Modern Slavery
31 March 2022

The working paper focuses on the construction and agriculture sectors and seeks to provide a point of reference for banks to operationalise modern slavery risk identification and management.

Read more