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Tropical Cyclone Seroja: Emergency Assistance

Banks stand ready to help customers impacted by bushfires

11 November 2019

Australians facing financial difficulties as a result of fires raging across New South Wales and Queensland are being encouraged to contact their bank for assistance when they are able to do so.

CEO of the Australian Banking Association Anna Bligh said that banks have hardship teams ready to assist customers affected by the fires.  

“While the immediate concern for all is the safety of communities in bushfire areas, banks stand ready to help customers where needed across NSW and Queensland,” Ms Bligh said.  

“Any customer who has been impacted by these fires should contact their bank when they are able to do so to access a wide range of help, including deferring loan payments, waiving fees and consolidating debts,” she said.

ABA member banks offer a range of services to help customers affected by bushfires and other natural disasters such as drought, floods or other circumstances outside their control. These can include:

  • A deferral of scheduled loan repayments
  • Waiving fees and charges, including break costs on early redemption of Farm Management Deposits
  • Debt consolidation to help make repayments more manageable
  • Restructuring existing loans free of the usual establishment fees
  • Deferring interest payments on a case-by-case basis
  • Offering additional finance to help cover cash flow shortages
  • Deferring upcoming credit card payments
  • Increasing emergency credit card limits.

Small businesses affected by these bushfires are also encouraged to contact their bank to access various forms of assistance to help them through the recovery.

For more information, or to find the number for your bank’s hardship team go to www.ausbanking.org.au/doingittough.

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