11 November 2019
Australians facing financial difficulties as a result of fires raging across New South Wales and Queensland are being encouraged to contact their bank for assistance when they are able to do so.
CEO of the Australian Banking Association Anna Bligh said that banks have hardship teams ready to assist customers affected by the fires.
“While the immediate concern for all is the safety of communities in bushfire areas, banks stand ready to help customers where needed across NSW and Queensland,” Ms Bligh said.
“Any customer who has been impacted by these fires should contact their bank when they are able to do so to access a wide range of help, including deferring loan payments, waiving fees and consolidating debts,” she said.
ABA member banks offer a range of services to help customers affected by bushfires and other natural disasters such as drought, floods or other circumstances outside their control. These can include:
- A deferral of scheduled loan repayments
- Waiving fees and charges, including break costs on early redemption of Farm Management Deposits
- Debt consolidation to help make repayments more manageable
- Restructuring existing loans free of the usual establishment fees
- Deferring interest payments on a case-by-case basis
- Offering additional finance to help cover cash flow shortages
- Deferring upcoming credit card payments
- Increasing emergency credit card limits.
Small businesses affected by these bushfires are also encouraged to contact their bank to access various forms of assistance to help them through the recovery.
For more information, or to find the number for your bank’s hardship team go to www.ausbanking.org.au/doingittough.
Australia’s banks supported their customers as the country entered the COVID-19 pandemic and they continue to support them on the way out. As the initial wave of 6-month loan payment deferrals come to an end, banks have begun to contact customers for their 6-month assessment and to discuss the next stage of support and assistance. … Read more »
Helping businesses to remain viable and keeping people in their homes is good for everyone.
“These figures show there are some green shoots emerging in our economy and that’s a positive sign.” – ABA CEO Anna Bligh