26 March 2026
The ABA welcomes the appointment of David Lacey to lead the Australian Financial Complaints Authority’s new external scams dispute resolution service.
ABA CEO Simon Birmingham congratulated Mr Lacey on his appointment to this important new role within AFCA.
“Mr Lacey brings extensive experience in law enforcement, in fighting financial crime as well as liaising directly with scam victims to this critical role,” Mr Birmingham said.
“Australia is taking an unprecedented approach to scam prevention by holding telcos and digital platforms alongside banks to account for the actions they take to protect customers from scams.
“This includes a new single body within AFCA, overseen by Mr Lacey, where customers can access free external dispute resolution and where all three sectors will be held to account if they fail to meet obligations to consumers.
“The ABA looks forward to working with AFCA and Mr Lacey as this new external dispute resolution function is stood up. Banks also remain committed to working with all stakeholders as rollout of the broader Scam Prevention Framework progresses.”
Latest news
Good afternoon and thank you to the Trans-Tasman Business Circle for the invitation to speak today. I want to welcome you all here today for this event and the critically important subject I will be talking about, the emerging contribution gap between Australia’s domestically domiciled company and the rise of big tech. It is a timely moment to take stock. In… Read more »
Australia’s banks contributed a record $16 billion in taxes and other levies in the 2025 financial year, enough to fund over 370 million bulk-billed GP appointments, according to a new report released today by the Australian Banking Association. The Contribution Gap: Tax and regulatory imbalances in the digital age, highlights the critical role banks play… Read more »
The ABA welcomes the release today of Treasury’s exposure draft legislation to regulate Australia’s cash-in-transit sector. ABA CEO Simon Birmingham said this regulatory framework was an essential piece in the puzzle of ensuring cash remains available to Australians who still use it. “This is a welcome step and will be an important safety net in… Read more »