fbpx
Skip to main content
Click here for the new Financial Assistance Hub

Financial abuse and family and domestic violence (FDV) guidelines

1 April 2021

Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges.

This industry guideline:

  • Explains that financial abuse is a form of family and domestic violence.
  • Outlines how financial abuse can affect a bank’s relationship with their customer.
  • Outlines a framework to enable banks to provide consistent arrangements to support their customers who may be affected by family and domestic violence.

Download PDF

Latest news

1 / 3
Media Releases
Hardship assistance triples as deferrals continue to rise
15 September 2021

More than 57,000 customers have received hardship assistance during recent lockdowns across Australia.

Read more
Media Releases
Banks support summit to end violence against women and children
8 September 2021

“Many people don’t realise how prevalent financial abuse is and that it may be a red flag for future violence.”

Read more
Media Releases
ABA statement on AUSTRAC risk assessment report
6 September 2021

Australia’s banks have strong relationships with law enforcement authorities and regulators like AUSTRAC.

Read more