Financial abuse and family and domestic violence policies

1 November 2016

This industry guideline:

• Explains that financial abuse is often a form of family and domestic violence.

• Outlines how financial abuse can impact a bank’s relationship with their customer.

• Outlines a framework for banks to raise awareness and promote consistent arrangements to support their customers who may be impacted by financial abuse and family and domestic violence.

• Encourages best practice across the banking industry.

Download PDF

Latest news

1 / 3
Media Release
Banks stand ready to help those affected by NSW and QLD bushfires
20 September 2019

Australians affected by the bushfires in NSW and QLD are encouraged to contact their bank to access a wide range of assistance available. CEO of the Australian Banking Association (ABA) Anna Bligh said that banks stand ready to assist customers affected by bushfires, offering a range of services including deferred loan repayments, waiving fees and… Read more »

Read more