1 November 2016
This industry guideline:
• Explains that financial abuse is often a form of family and domestic violence.
• Outlines how financial abuse can impact a bank’s relationship with their customer.
• Outlines a framework for banks to raise awareness and promote consistent arrangements to support their customers who may be impacted by financial abuse and family and domestic violence.
• Encourages best practice across the banking industry.
Latest news
Australians affected by the catastrophic bushfires across parts of Australia are encouraged to contact their bank to access a wide range of assistance available.
Senior bank representatives have today heard firsthand of worsening drought conditions from farmers affected at a roundtable convened by AgForce Queensland. The roundtable, held at the request of AgForce just outside Toowoomba in Nobby, brought together senior banking representatives responsible for agricultural lending as well as local farmers and community groups. CEO of the Australian… Read more »
The Australian Securities and Investments Commission (ASIC) has given the final approval for a new version of the Banking Code of Practice 2019 that implements recommendations of the Royal Commission. The approval comes after the Australian Competition and Consumer Commission (ACCC) gave authorisation in November this year for the Royal Commission changes to the Code… Read more »
Subscribe for the latest updates
Keep up to date with the latest announcements from the Australian Banking Association.
Newsletter Signup
Australian banks are ready to help those affected by the devastating bushfires. Assistance can include deferral of loan repayments and waiving of fees and charges.
If you’ve been affected by the bushfires, contact your bank’s hardship team and get help today.