Financial abuse and family and domestic violence policies

1 November 2016

This industry guideline:

• Explains that financial abuse is often a form of family and domestic violence.

• Outlines how financial abuse can impact a bank’s relationship with their customer.

• Outlines a framework for banks to raise awareness and promote consistent arrangements to support their customers who may be impacted by financial abuse and family and domestic violence.

• Encourages best practice across the banking industry.

Download PDF

Latest news

1 / 3
Media Release
Banks to help commercial landlords who help tenants through COVID19
30 March 2020

Commercial landlords can get debt relief from their bank, if they don’t terminate leases or evict current tenants for rent arrears due to COVID19.

Read more
FAQs: what you need to know about COVID-19 small business relief
25 March 2020

Helping businesses to remain viable and keeping people in their homes is good for everyone.

Read more
Media Release
Second stimulus package will help support small business
22 March 2020

Today’s announcement by the Federal Government of a second stimulus package, which includes an SME Guarantee Scheme and direct cash grants, will help keep businesses open and save jobs, building on the measures already announced by banks on Friday.   The SME Guarantee Scheme which allows for further funds to be injected into small business will… Read more »

Read more