1 April 2021
Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges.
This industry guideline:
- Explains that financial abuse is a form of family and domestic violence.
- Outlines how financial abuse can affect a bank’s relationship with their customer.
- Outlines a framework to enable banks to provide consistent arrangements to support their customers who may be affected by family and domestic violence.
Latest news
Media Releases
Accessible and inclusive banking: Consultation set to begin for accessibility standards review
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16 March 2023
“This is about engaging with the entire banking ecosystem in order to ensure the accessibility of the sector’s services are best serving our diverse community now, and into the future.”
Transcript
Transcript – Anna Bligh interview with Sky News’ Andrew Clennell on SVB closure
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13 March 2023
“What is underpinning this bank failure is a number of things, but not least of all, it’s a very niche bank with high exposure to one part of the economy. And that’s the part of the economy that’s been quite volatile and troubled”
Media Releases
Statement from the Australian Banking Association (ABA) regarding Silicon Valley Bank (SVB) issue.
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13 March 2023
The Treasurer has indicated that the federal government is closely monitoring the situation.