1 November 2016
This industry guideline:
• Explains that financial abuse is often a form of family and domestic violence.
• Outlines how financial abuse can impact a bank’s relationship with their customer.
• Outlines a framework for banks to raise awareness and promote consistent arrangements to support their customers who may be impacted by financial abuse and family and domestic violence.
• Encourages best practice across the banking industry.
Latest news
Australians affected by the bushfires in NSW and QLD are encouraged to contact their bank to access a wide range of assistance available. CEO of the Australian Banking Association (ABA) Anna Bligh said that banks stand ready to assist customers affected by bushfires, offering a range of services including deferred loan repayments, waiving fees and… Read more »
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New 2019 Banking Code of Practice
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