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Tropical Cyclone Seroja: Emergency Assistance

Financial abuse and family and domestic violence policies

1 November 2016

This industry guideline:

• Explains that financial abuse is often a form of family and domestic violence.

• Outlines how financial abuse can impact a bank’s relationship with their customer.

• Outlines a framework for banks to raise awareness and promote consistent arrangements to support their customers who may be impacted by financial abuse and family and domestic violence.

• Encourages best practice across the banking industry.

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