Financial abuse and family and domestic violence (FDV) guidelines

Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges.

This industry guideline:

• Explains that financial abuse is a form of family and domestic violence.
• Outlines how financial abuse can affect a bank’s relationship with their customer.
• Outlines a framework to enable banks to provide consistent arrangements to support their customers who may be affected by family and domestic violence.

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