1 July 2017
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
Latest news
Australia’s banks have welcomed the Government’s timetable for legislative change following the Hayne Royal Commission and will work with the Commonwealth to continue implementing the Commission’s recommendations. While the forward agenda for the required legislative changes was announced this morning, banks are well down the track of implementing recommendations for which they are responsible to… Read more »
The Australian Banking Association (ABA) has today announced it is joining forces with Bauer Media to expand its campaign to tackle elder financial abuse. The campaign, Stop Elder Financial Abuse, launches today in Sydney as newly released research reveals almost 6 in 10 Australians are worried that someone they know will be the victim of… Read more »
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New 2019 Banking Code of Practice
The new Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks.