Guiding Principles – Customer Advocates

This is the version of the Banking Code of Practice that took effect on 1 March 2021, a variation of the 1 March 2020 Release.

“No customer is going to wake up the day after the 31st of March and find that there is some legal action being taken by their bank on their loan.”

“For the first time, banks are unveiling an industry-wide Financial Assistance Hub. The site aims to inform and assist bank customers so they know exactly where they stand, and the support their banks will provide them.”