1 July 2017
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
Latest news
Media Releases
6-month loan assessments begin as Australians resume loan repayments
Read more
7 September 2020
Australia’s banks supported their customers as the country entered the COVID-19 pandemic and they continue to support them on the way out. As the initial wave of 6-month loan payment deferrals come to an end, banks have begun to contact customers for their 6-month assessment and to discuss the next stage of support and assistance. … Read more »
FAQs: what you need to know about COVID-19 bank relief
Read more
20 August 2020
Helping businesses to remain viable and keeping people in their homes is good for everyone.
Media Releases
Increased small business lending boosts Australia’s economic recovery
Read more
24 July 2020
“These figures show there are some green shoots emerging in our economy and that’s a positive sign.” – ABA CEO Anna Bligh
Subscribe