1 July 2017
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
These Guiding Principles were updated in July 2021
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“Banks hardship teams have experience working with those impacted by floods and can assist with a range of practical measures.”
“At this time of the year, with Christmas upon us, we’re encouraging people to be extra vigilant.”
BILL MCDONALD: You may remember I spoke to Blake Talbot yesterday. Now, he got in touch with the show after falling victim to one of the most elaborate and sophisticated scams I think I may have ever heard of. Now, Blake and his pregnant wife have lost their entire life savings of over $26,000. As… Read more »