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Guiding Principles – Customer Advocates

1 July 2017

The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.

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Australia’s banks supported their customers as the country entered the COVID-19 pandemic and they continue to support them on the way out.    As the initial wave of 6-month loan payment deferrals come to an end, banks have begun to contact customers for their 6-month assessment and to discuss the next stage of support and assistance. … Read more »

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