1 July 2017
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
“No customer is going to wake up the day after the 31st of March and find that there is some legal action being taken by their bank on their loan.”
“For the first time, banks are unveiling an industry-wide Financial Assistance Hub. The site aims to inform and assist bank customers so they know exactly where they stand, and the support their banks will provide them.”