1 July 2017
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
These Guiding Principles were updated in July 2021
Latest news
Media Releases
Mobile wallet transactions skyrocket to $93 billion, as 98.9% of bank interactions take place digitally
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7 June 2023
“Australia has witnessed a phenomenal shift in customer banking and payment preferences in recent years,” ABA CEO Anna Bligh said.
Media Releases
Statement regarding today’s decision by the Reserve Bank of Australia (RBA)
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6 June 2023
The RBA continues to address the nation’s inflation challenge with today’s 0.25% increase in the cash rate target, to 4.10%.
Media Releases
Australian banks join new Fraud Reporting Exchange digital platform to help halt payments to scammers
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16 May 2023
Australian banks today launched a new digital platform that will facilitate the quick reporting of fraudulent payments en route or transferred to another bank.