1 July 2017
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
Latest news
Op-Ed
Efficient and Responsible: Getting the Lending Balance Right
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25 November 2020
Access to credit opens up opportunities and fulfills aspirations. Getting it right requires the right balance between consumer protections and the flow of credit.
Transcript
TRANSCRIPT: ABA CEO Anna Bligh on ABC Radio’s AM 18 November “a chance to get back on their feet”
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18 November 2020
Interviewed by AM’s Peter Ryan, ABA CEO Anna Bligh talked about the substantial drop in loan deferrals since their peak during the pandemic, falling from 900,000 to 300,000.
Media Releases
Majority of deferred loans back on track
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17 November 2020
The number of deferred loans has fallen below 300,000 – a reduction of almost 70% since the peak earlier this year.
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