1 July 2017
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
New guidelines to be applied by Australia’s banks to debt collection agencies have been released today, providing a major step up in safeguards to ensure vulnerable customers are protected. The new guidelines outline the process banks must follow before they sell any debt and also what happens once that debt is sold. This includes: Proactively… Read more »
Australians facing financial difficulties as a result of fires raging across New South Wales and Queensland are being encouraged to contact their bank for assistance when they are able to do so. CEO of the Australian Banking Association Anna Bligh said that banks have hardship teams ready to assist customers affected by the fires. … Read more »
On 17 October the ABA and a coalition of eight advocacy organisations held the Parliamentary Launch of the #StopElderFinancialAbuse campaign. The ongoing campaign has been run together with our partners Bauer Media, publisher of well known magazines such as the Australian Women’s Weekly.