The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.
The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.
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The ABA’s Conduct Background Check Protocol was established in June 2017 to assist subscribing ABA member banks when hiring to find out better information about a job applicant’s past employment history and conduct record. This is designed to create more consistency in hiring so individuals with poor conduct records can’t move from one job to… Read more »
These ABA Sanctions Guidelines are intended for Australian Banking Association (ABA) member banks. They aim to set out good industry practice for ABA members and their staff in relation to sanctions requirements.
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Updated: July 2021.
This industry guideline: Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse This guideline reflects good industry practice, and the ABA encourages members… Read more »
Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges. This industry guideline: Explains that financial abuse is a form of family and domestic violence. Outlines how financial abuse can affect a bank’s relationship with their customer…. Read more »
These guiding principles outline measures in place to help customers understand Lenders Mortgage Insurance (LMI), understand the default / LMI claim process, and the consumer protections in the shortfall debt recovery process.
The Banking Industry Conduct Background Check Protocol is intended to promote good conduct and ethical behaviour, by formalising obligations for protocol subscribers to ask a series of fact-based questions as part of the hiring process about whether the individual is subject to an ongoing Misconduct Investigation, or was dismissed or resigned in specific circumstances relating… Read more »
The 2019 Banking Code of Practice commenced on 1 July 2019.
The principles within this document ensure banking services in Australia are optimally placed to deliver the best accessibility and inclusive experience for their users.
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes. These Guiding Principles were updated in July 2021
The highest set of whistleblower protections is being implemented across all banks for the benefit of the sector’s 145,000 employees. The aim is to improve existing policies to ensure bank staff feel confident they can report inappropriate behaviour without fear of adverse consequences. In December 2016, the ABA released new principles to help banks ensure… Read more »
The Branch Closure Protocol outlines the banking industry’s commitment to provide personal and small business customers in remote, rural and regional areas ongoing face-to-face banking services in the event of a branch closure.
This contains standard terms which will apply when the model Priority Deed is used.
Execution Pages for signing by the parties. This contains the specifics of the transaction. (editable format)