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News & Resources

The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact [email protected] or 0475 741 007.


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Guidelines, Principles & Protocols
Conduct Background Check Protocol
1 December 2021

The ABA’s Conduct Background Check Protocol was established in June 2017 to assist subscribing ABA member banks when hiring to find out better information about a job applicant’s past employment history and conduct record. This is designed to create more consistency in hiring so individuals with poor conduct records can’t move from one job to… Read more »

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Guidelines, Principles & Protocols
Sanctions Guidelines
24 November 2021

These ABA Sanctions Guidelines are intended for Australian Banking Association (ABA) member banks. They aim to set out good industry practice for ABA members and their staff in relation to sanctions requirements.

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Guidelines, Principles & Protocols
Customer Advocate Guiding Principles
1 July 2021

These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Updated: July 2021.

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Guidelines, Principles & Protocols
Financial Abuse Industry Guideline
22 May 2021

This industry guideline: Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse This guideline reflects good industry practice, and the ABA encourages members… Read more »

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Guidelines, Principles & Protocols
Financial abuse and family and domestic violence (FDV) guidelines
1 April 2021

Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges. This industry guideline: Explains that financial abuse is a form of family and domestic violence. Outlines how financial abuse can affect a bank’s relationship with their customer…. Read more »

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Guidelines, Principles & Protocols
Guiding Principles Lenders Mortgage Insurance (LMI)
22 March 2021

These guiding principles outline measures in place to help customers understand Lenders Mortgage Insurance (LMI), understand the default / LMI claim process, and the consumer protections in the shortfall debt recovery process.

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Guidelines, Principles & Protocols
Banking Code
1 March 2021
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Guidelines, Principles & Protocols
Industry Protocol Conduct Background Check
22 December 2020

The Banking Industry Conduct Background Check Protocol is intended to promote good conduct and ethical behaviour, by formalising obligations for protocol subscribers to ask a series of fact-based questions as part of the hiring process about whether the individual is subject to an ongoing Misconduct Investigation, or was dismissed or resigned in specific circumstances relating… Read more »

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Guidelines, Principles & Protocols
2019 Banking Code of Practice
1 July 2019

The 2019 Banking Code of Practice commenced on 1 July 2019.

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Guidelines, Principles & Protocols
Accessibility Principles
22 November 2018

The principles within this document ensure banking services in Australia are optimally placed to deliver the best accessibility and inclusive experience for their users.

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Guidelines, Principles & Protocols
Guiding Principles – Customer Advocates
1 July 2017

The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes. These Guiding Principles were updated in July 2021

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Guidelines, Principles & Protocols
Guiding principles – improving protections for whistleblowers
1 December 2016

The highest set of whistleblower protections is being implemented across all banks for the benefit of the sector’s 145,000 employees. The aim is to improve existing policies to ensure bank staff feel confident they can report inappropriate behaviour without fear of adverse consequences. In December 2016, the ABA released new principles to help banks ensure… Read more »

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Guidelines, Principles & Protocols
Branch Closure Protocol
1 October 2015

The Branch Closure Protocol outlines the banking industry’s commitment to provide personal and small business customers in remote, rural and regional areas ongoing face-to-face banking services in the event of a branch closure.

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Guidelines, Principles & Protocols
Guidelines, Principles & Protocols
Priority Deed – Operating Provisions
15 October 2012

This contains standard terms which will apply when the model Priority Deed is used.

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Guidelines, Principles & Protocols
Priority Deed – Execution Pages (editable)
15 October 2012

Execution Pages for signing by the parties. This contains the specifics of the transaction. (editable format)

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