The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.
The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.
For media inquiries contact media@ausbanking.org.au or 0475 741 007.
COVID-19 Banking Timeline
see what’s happened in the Australian banking sector
The 2019 Banking Code of Practice commenced on 1 July 2019.
The ABA’s Conduct Background Check Protocol was established in June 2017 to assist subscribing ABA member banks when hiring to find out better information about a job applicant’s past employment history and conduct record. This is designed to create more consistency in hiring so individuals with poor conduct records can’t move from one job to… Read more »
The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.
The highest set of whistleblower protections is being implemented across all banks for the benefit of the sector’s 145,000 employees. The aim is to improve existing policies to ensure bank staff feel confident they can report inappropriate behaviour without fear of adverse consequences. In December 2016, the ABA released new principles to help banks ensure… Read more »
This industry guideline: • Explains that financial abuse is often a form of family and domestic violence. • Outlines how financial abuse can impact a bank’s relationship with their customer. • Outlines a framework for banks to raise awareness and promote consistent arrangements to support their customers who may be impacted by financial abuse and… Read more »
The Branch Closure Protocol outlines the banking industry’s commitment to provide personal and small business customers in remote, rural and regional areas ongoing face-to-face banking services in the event of a branch closure.
This contains standard terms which will apply when the model Priority Deed is used.
Execution Pages for signing by the parties. This contains the specifics of the transaction. (editable format)
These guidelines are intended for Australian Banking Association (ABA) member banks. The guidelines are not legally binding. They aim to set out good industry practice for ABA members and their staff in relation to sanctions requirements.
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