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The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact media@ausbanking.org.au or 0475 741 007.


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Industry Standards
2019 Banking Code of Practice
1 July 2019

The 2019 Banking Code of Practice commenced on 1 July 2019.

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Industry Standards
Conduct Background Check Protocol
1 March 2019

The ABA’s Conduct Background Check Protocol was established in June 2017 to assist subscribing ABA member banks when hiring to find out better information about a job applicant’s past employment history and conduct record. This is designed to create more consistency in hiring so individuals with poor conduct records can’t move from one job to… Read more »

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Industry Standards
Guiding Principles – Customer Advocates
1 July 2017

The appointment of a Customer Advocate is an important initiative and opportunity to make it easier for customers when things go wrong and reach fairer customer outcomes.

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Industry Standards
Guiding principles – improving protections for whistleblowers
1 December 2016

The highest set of whistleblower protections is being implemented across all banks for the benefit of the sector’s 145,000 employees. The aim is to improve existing policies to ensure bank staff feel confident they can report inappropriate behaviour without fear of adverse consequences. In December 2016, the ABA released new principles to help banks ensure… Read more »

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Industry Standards
Financial abuse and family and domestic violence policies
1 November 2016

This industry guideline: • Explains that financial abuse is often a form of family and domestic violence. • Outlines how financial abuse can impact a bank’s relationship with their customer. • Outlines a framework for banks to raise awareness and promote consistent arrangements to support their customers who may be impacted by financial abuse and… Read more »

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Industry Standards
Branch Closure Protocol
1 October 2015

The Branch Closure Protocol outlines the banking industry’s commitment to provide personal and small business customers in remote, rural and regional areas ongoing face-to-face banking services in the event of a branch closure.

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Industry Standards
Priority Deed – Operating Provisions
15 October 2012

This contains standard terms which will apply when the model Priority Deed is used.

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Industry Standards
Priority Deed – Execution Pages (editable)
15 October 2012

Execution Pages for signing by the parties. This contains the specifics of the transaction. (editable format)

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Industry Standards
Sanctions Guidelines
1 January 2009

These guidelines are intended for Australian Banking Association (ABA) member banks. The guidelines are not legally binding.  They aim to set out good industry practice for ABA members and their staff in relation to sanctions requirements.

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