Customers

Banks play a vital role in the Australian economy – keeping our savings safe and providing loans to support people and businesses.

Banks also play a vital role in the financial futures of Australians – the vast majority of people benefit from bank shares through direct investment or through their superannuation fund. 

The ABA’s Consumer Outcomes Group is a forum dedicated to improving customer outcomes in retail banking.

Customers

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Responsible Lending

The banking industry supports consistent and robust standards for responsible lending across the economy.

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Consumer Outcomes Group

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Small Business & Farmers

To help make it easier for small businesses to access finance, Australia’s banks have developed a website that explains what banks look for in assessing loan applications.

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Vulnerable Customers

The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.

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Complaints & Compensation

The banking industry is committed to making it easier for customers when things go wrong.

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Financial Hardship

A list of phone numbers and websites for the financial hardship teams at each bank is available here.

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