Customers
Responsible Lending
The banking industry supports consistent and robust standards for responsible lending across the economy.
Read moreSmall Business & Farmers
To help make it easier for small businesses to access finance, Australia’s banks have developed a website that explains what banks look for in assessing loan applications.
Read moreVulnerable Customers
The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.
Read moreComplaints & Compensation
The banking industry is committed to making it easier for customers when things go wrong.
Read moreFinancial Hardship
A list of phone numbers and websites for the financial hardship teams at each bank is available here.
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Banks are determined to fix the problems
The final report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has been released.