Banks play a vital role in the Australian economy – keeping our savings safe and providing loans to support people and businesses.
Banks also play a vital role in the financial futures of Australians – the vast majority of people benefit from bank shares through direct investment or through their superannuation fund.
The ABA’s Consumer Outcomes Group is a forum dedicated to improving customer outcomes in retail banking.
The banking industry supports consistent and robust standards for responsible lending across the economy.Read more
Small Business & Farmers
To help make it easier for small businesses to access finance, Australia’s banks have developed a website that explains what banks look for in assessing loan applications.Read more
The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.Read more
Complaints & Compensation
The banking industry is committed to making it easier for customers when things go wrong.Read more