Banks play a vital role in the Australian economy – keeping our savings safe and providing loans to support people and businesses.
Banks also play a vital role in the financial futures of Australians – the vast majority of people benefit from bank shares through direct investment or through their superannuation fund.
The ABA’s Consumer Outcomes Group is a forum dedicated to improving customer outcomes in retail banking.
Customers
Responsible Lending
The banking industry supports consistent and robust standards for responsible lending across the economy.
Read moreSmall Business & Farmers
To help make it easier for small businesses to access finance, Australia’s banks have developed a website that explains what banks look for in assessing loan applications.
Read moreVulnerable Customers
The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.
Read moreComplaints & Compensation
The banking industry is committed to making it easier for customers when things go wrong.
Read moreFinancial Hardship
A list of phone numbers and websites for the financial hardship teams at each bank is available here.
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New 2019 Banking Code of Practice
The new Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks.