Customers

Customers

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Responsible Lending

The banking industry supports consistent and robust standards for responsible lending across the economy.

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Small Business & Farmers

To help make it easier for small businesses to access finance, Australia’s banks have developed a website that explains what banks look for in assessing loan applications.

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Vulnerable Customers

The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.

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Complaints & Compensation

The banking industry is committed to making it easier for customers when things go wrong.

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Financial Hardship

A list of phone numbers and websites for the financial hardship teams at each bank is available here.

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