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Customers

Banks play a vital role in the Australian economy – keeping our savings safe and providing loans to support people and businesses.

Banks also play a vital role in the financial futures of Australians – the vast majority of people benefit from bank shares through direct investment or through their superannuation fund. 

The ABA’s Consumer Outcomes Group is a forum dedicated to improving customer outcomes in retail banking.

Customers

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Small business definition to be expanded

The changes means an extra 10,000 businesses will be covered by the Banking Code of Practice.

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Responsible Lending

The banking industry supports consistent and robust standards for responsible lending across the economy.

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Consumer Outcomes Group

A forum dedicated to improving customer outcomes in retail banking.

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Vulnerable Customers

The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.

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Complaints & Compensation

The banking industry is committed to making it easier for customers when things go wrong.

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