10 March 2016
Sydney, 10 March 2016: The Australian Bankers’ Association has today warned about a telephone scam trying to get Sydneysiders to disclose personal and banking information.
“These callers are falsely using the ABA’s name and claiming to conduct surveys about bank satisfaction,” ABA Chief Executive Steven Münchenberg said.
“Over the past few weeks the ABA has received numerous calls from people living in Ryde, Caringbah and Carlingford reporting this scam.
“Elderly people are at risk because they are more likely to be home during the day,” he said.
Some of the questions scammers typically ask are:
- Who do you bank with?
- How long have you banked with them?
- Are you satisfied with your bank?
In some cases people are told they are owed a ‘refund’ for overcharged bank fees but they have to pay a fee for it. People can be tricked into revealing their driver’s licence number, credit card number or internet banking login.
“The ABA does not conduct customer satisfaction surveys or contact the public in these ways,” Mr Münchenberg said.
“If you receive a phone call such as this, do not provide any information. If you have given any details to these callers, contact your bank as they can take action to protect and monitor your account.
“At a time when there is also a sophisticated SMS phishing scam targeting mobile banking customers, it’s important to be wary of disclosing information to people you don’t know.”
If you receive a call of this nature please report it to the ABA on 02 8298 0417.
Contact: Stephanie Arena 0477 470 677 or Nic Frankham 0435 963 913
“…banks can go back to their normal processes and that is working out what’s right for every single customer, on an individual tailored basis with a proper assessment. That is the best thing for the customer.”
Access to credit opens up opportunities and fulfills aspirations. Getting it right requires the right balance between consumer protections and the flow of credit.
Interviewed by AM’s Peter Ryan, ABA CEO Anna Bligh talked about the substantial drop in loan deferrals since their peak during the pandemic, falling from 900,000 to 300,000.