fbpx
Skip to main content
New Financial Assistance Hub

Sydney suburbs targeted in bank phone scam

10 March 2016

Sydney, 10 March 2016: The Australian Bankers’ Association has today warned about a telephone scam trying to get Sydneysiders to disclose personal and banking information.

“These callers are falsely using the ABA’s name and claiming to conduct surveys about bank satisfaction,” ABA Chief Executive Steven Münchenberg said.

“Over the past few weeks the ABA has received numerous calls from people living in Ryde, Caringbah and Carlingford reporting this scam.

“Elderly people are at risk because they are more likely to be home during the day,” he said.

Some of the questions scammers typically ask are:

  • Who do you bank with?
  • How long have you banked with them?
  • Are you satisfied with your bank?

In some cases people are told they are owed a ‘refund’ for overcharged bank fees but they have to pay a fee for it. People can be tricked into revealing their driver’s licence number, credit card number or internet banking login.

“The ABA does not conduct customer satisfaction surveys or contact the public in these ways,” Mr Münchenberg said. 

“If you receive a phone call such as this, do not provide any information. If you have given any details to these callers, contact your bank as they can take action to protect and monitor your account.

“At a time when there is also a sophisticated SMS phishing scam targeting mobile banking customers, it’s important to be wary of disclosing information to people you don’t know.”

If you receive a call of this nature please report it to the ABA on 02 8298 0417.

ENDS

Contact: Stephanie Arena 0477 470 677 or Nic Frankham 0435 963 913

 
@austbankers

www.bankers.asn.au

 

Latest news

1 / 3
New data shows further inroads in the war against scammers 
22 May 2024

The Australian Banking Association today welcomes the release of new data from the National Anti-Scam Centre (NASC) showing scam losses continue to fall.   The latest NASC quarterly report shows overall scam losses reported to Scamwatch in the 2024 March quarter were down by 10.8% compared to the previous quarter. Whilst losses reported to the Australian Financial Crimes Exchange… Read more »

Read more
Transcript
Anna Bligh interview on ABC Radio National Breakfast speaking about the banks’ response to the Federal Budget 
17 May 2024

16 May 2024 Patricia Karvelas    Before Tuesday’s federal budget, the big four banks were predicting interest rates to start falling before the end of the year. But in response to what they say is expansionary spending, including tax cuts and billions for renewable energy infrastructure, some economists are changing their tune. Treasurer Jim Chalmers has… Read more »

Read more
Transcript
Anna Bligh speaking to ABC Sydney Drive about financial abuse  
17 May 2024

13 May 2024 Richard Glover    Hundreds of people gathered in Forbes yesterday, Mother’s Day to walk in memory of young mother Molly Ticehurst allegedly killed by her former partner who was on bail. As you know at the time of the alleged incident 27 women have died as a result of domestic or family violence… Read more »

Read more