Banks are here to support you: don’t tough it out on your own
24 November 2022
The ABA recently visited regional Victoria to see the impact of the recent floods first-hand.
The tour of Rochester and Echuca was set up to share the support available by banks and encourage customers affected to contact their bank.
The ABA also gathered feedback from impacted bank customers and the local community to hear what further help banks can offer to assist people to get back on their feet.
ABA team members unofficially attended a town hall meeting held by the Insurance Council of Australia as observers.
They also visited businesses damaged by the floods, including local bank branches, and provided information to on-the-ground financial counsellors and governmental emergency agencies so they could best support those affected.
After the floods: images of Echuca and Rochester
“Since the Banking Code was first introduced in 1993, the process to independently review the Code has continued to deliver improvements.”
“A number of our banks actually have maternity leave lending products that are specific to people on parental leave, paid and unpaid, to help them through, what as I said, can be a difficult time.”