The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.
When it comes to banking, every customer counts, and banks wanted to make sure that their apps, ATMs, online services, in branch services and any other banking related products were accessible to all Australians.
As part of an industry wide commitment to inclusive banking, the industry undertook a comprehensive review of its accessibility standards – the first such review in more than 15 years.
The review was led by Dr Graeme Innes and was supported by various bank representatives, who formed the Accessibility Working Group. He also sought input from key disability sector stakeholders and technical experts.
The result is a set of principles of accessible design which cover all areas of banking, including:
digital channels (websites and mobile banking)
device design and use
voice activated services or AI
specific areas related to customer authentication
The banking industry is committed to ensuring that all Australian’s can access their products and services – believing that every customer counts, and that access to banking is a fundamental human right.
Open Banking will allow customers, at their request, to share their personal information with other financial institutions to allow them to find a better deal on expenses such as electricity bills, telecommunications and other items.