Reports, data and analysis of Australian banking customer behaviour.
Reports cover customer satisfaction with banking channels, bank customer spending behaviour, bank customer lending behaviour and insights into customer reactions into open banking.
Mortgage Risk During COVID-19 Pandemic – 2021
Research from Roy Morgan shows an estimated 677,000 mortgage holders (17.3%) were at risk of ‘mortgage stress’ in the three months to May 2021.
Shopping Attitudes – 2021
New research from Roy Morgan shows the COVID-19 pandemic has had a big impact on key financial and shopping attitudes.
Australia Retail Banking Customer Satisfaction – 2020
Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.
Small Business Survey – 2020
2019-20 CPA report on small business issues and sentiment across the Asia Pacific Region.
Small Business Counts – 2020
ASBFEO statistical report: in 2020, the obstacles were enormous and the true toll of this year on small businesses, including the mental health toll, won’t be clear for some time.
Banking Apps vs Branch Visits – 2020
Mobile banking (via a mobile or tablet app) proved to be the banking channel with the highest customer satisfaction, with an average rating among the big four banks of 89.6%.
Consumer Payment Behaviour in Australia Evidence from the Consumer Payments Survey – 2019
The 2019 Consumer Payments Survey (CPS) was conducted just before the emergence of COVID-19 in Australia and gives a detailed snapshot of consumer payment behaviour prior to the changes in spending patterns induced by the pandemic.
Banking Channel Satisfaction – 2019
Mobile banking is the fastest growing banking channel and the one with the highest customer satisfaction.
The Effect of Mortgage Debt on Consumer Spending Evidence from Household Level Data – 2019
This 2019 RBA report explores the relationship between owner-occupier mortgage debt and spending using detailed panel data on Australian households
Open Banking Switch or Stick Insights Into Customer Switching Behaviour and Trust – 2019
Opening up bank data carries an inherent threat of commoditisation for incumbent banks and will require a fundamental rethink of the traditional banking business.
Agricultural Lending Data – 2019
As at 30 June 2019, national agricultural debt was $86.9 billion, an increase of 17% or $12.7 billion since 30 June 2018. Importantly, despite the increase in total debt levels, the total value of loans and leases in arrears increased by only $87 million.
Banking Channel Satisfaction Report – March 2019
Mobile banking is now used by 44.7% of Australians in an average four week period compared to only 22.9% who use branches.