Reports, data and analysis of Australian banking customer behaviour.
Reports cover customer satisfaction with banking channels, bank customer spending behaviour, bank customer lending behaviour and insights into customer reactions into open banking.
Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.
The 2019 Consumer Payments Survey (CPS) was conducted just before the emergence of COVID-19 in Australia and gives a detailed snapshot of consumer payment behaviour prior to the changes in spending patterns induced by the pandemic.
This 2019 RBA report explores the relationship between owner-occupier mortgage debt and spending using detailed panel data on Australian households
Opening up bank data carries an inherent threat of commoditisation for incumbent banks and will require a fundamental rethink of the traditional banking business.
As at 30 June 2019, national agricultural debt was $86.9 billion, an increase of 17% or $12.7 billion since 30 June 2018. Importantly, despite the increase in total debt levels, the total value of loans and leases in arrears increased by only $87 million.