Skip to main content
New Financial Assistance Hub

Illawarra customers protected by new rule book for banks

28 February 2020

The Australian Banking Association has today partnered with Illawarra Business Chamber to brief the local business community and stakeholders on the new Banking Code of Practice, the new Financing Your Small Business website and to hear firsthand from small businesses affected by the recent bushfires.

In force since July 1 last year, the new ASIC-approved Banking Code of Practice contains a big step up in protections for customers.

Under the new Banking Code of Practice, banks no longer:
  • Offer unsolicited credit card limit increases
  • Charge commissions on Lenders Mortgage Insurance
  • Sell insurance with credit cards and personal loans at the point of sale.
Under the new Code banks must:
  • Offer low-fee or no-fee accounts to low income customers
  • Have a 3 day grace period on all guarantees to give guarantors enough time to make sure it’s the right option for them
  • Actively promote low-fee or no-fee accounts to low income customers
  • Provide reminders when introductory offers on credit cards end
  • Provide simpler and fairer loan contracts for small business using plain English that avoids legal jargon
  • Provide customers a list of direct debits and recurring payments to make it easier to switch banks.

Local businesses are the lifeblood of communities like the Illawarra, providing jobs and services across the community.

ABA CEO Anna Bligh

As part of the visit to the Illawarra ABA CEO Anna Bligh met with local businesses affected by the recent bushfires. Anyone affected is encouraged to contact their bank to access support on offer. Contact details for each bank’s hardship team can be found at dev2.ausbanking.ds1.pensoagency.com/doingittough.

The ABA will also brief the business community on the new ‘financing your small business’ website designed as a ‘step by step’ guide on applying for finance. 

CEO of the Australian Banking Association Anna Bligh said “Local businesses are the lifeblood of communities like the Illawarra, providing jobs and services across the community.

“Banks have listened to community concerns and released a new rule book for banks, the Banking Code of Practice, which is a major step up in protections for customers.

“Today is also an important opportunity to hear from local businesses directly who have been affected by the recent bushfires and reaffirm that the industry is ready to stand shoulder to shoulder with the community as it rebuilds and recovers from this horrific summer,” she said.

Adam Zarth, Executive Director, Illawarra Business Chamber said “Access to finance and a strong relationship with the banking sector is integral to the success of our members. This is a great opportunity to discuss these matters and hear more about what banks are doing to make life easier for small to medium-sized businesses.”


Contact: Rory Grant 0475 741 007

Latest news

1 / 3
Anna Bligh doorstop on Government response to mortgage and deposits reforms
15 June 2024

Journalist: The question I have is, are these regulations actually necessary, because my understanding is that a lot of banks already disclose this information?  Anna Bligh: These changes will mean more consistency for customers. Many banks are already doing a number of these things to make it easier for customers to get information. If these… Read more »

Read more
Media Releases
Older Australians reminded to stay financially safe this World Elder Abuse Awareness Day
15 June 2024

With it being World Elder Abuse Awareness Day, the Australian Banking Association (ABA) is reminding older Australians about how they can better protect themselves from scams, fraud and financial abuse.

Read more
Press conference on the expansion of the AFCX scams intelligence loop
13 June 2024

Stephen Jones, Assistant Treasurer and Minister for Financial Services: Good morning everybody, how are we going? Good to speak with you. Great to be here this morning, an exciting accountment. As you know the Albanese government has made a priority fighting scammers and ensuring that we can keep Australian’s money safe. From coming into government… Read more »

Read more