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New credit reporting laws a win for customers

4 February 2021


New Comprehensive Credit Reporting (CCR) laws will lead to better deals for customers with a good credit history and better support for those experiencing financial difficulty.


The Australian Banking Association has welcomed the passage of the new mandatory regime through parliament.

“Households and small businesses will get better access to finance as a result of these welcome changes”, said Australian Banking Association CEO, Anna Bligh.

“More information is better for customers as it gives lenders a more comprehensive picture of a customer’s financial situation.”

Comprehensive Credit Reporting (CCR) expands the information banks must report to credit agencies about the credit history of their customers. It means lenders will have more detail, and more context, including about positive financial behaviour.

“More information is better for customers as it gives lenders a more comprehensive picture of a customer’s financial situation.”

ABA CEO Anna Bligh

Prior to CCR, a credit report was only required to have credit inquiries, defaults and serious infringements. The additional information shared under the mandatory regime includes account open and closed dates, types of credit, credit limits, financial hardship information and up to 24 months of repayment history information.

“Having more information on their credit history means customers will have greater choice and more opportunity”, she said.

“This is also good news for customers experiencing financial difficulty. Now, more context will help ensure customers’ credit histories are more accurate and reliable.”

Banks have well established programs to assist customers experiencing financial difficulty which can include measures to help them manage their repayments. It is important customers come forward to tell their bank when they need financial assistance.

There are strong benefits in having more information on a customer’s credit report, especially by demonstrating a customer is working with their bank to get back on their feet.


COVID-19 deferral credit reporting for customers

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