Skip to main content
Financial Assistance Hub

Safety remains banking industry pandemic priority

14 October 2021

As essential services, Australia’s banks have focussed, throughout the COVID-19 pandemic, on keeping their staff and customers safe.

Safety measures have included:

  • Maintaining social distancing in branches and workplaces
  • Installing protective screens and supplying PPE to staff
  • Facilitating work from home where possible

ABA member banks also recognise that vaccination is a critical measure to protect against COVID-19 and are actively encouraging and supporting their staff to get vaccinated, including with the provision of paid leave for staff to access vaccinations and, in some locations, undertaking employer vaccination and testing programs.

After further industry discussions, individual banks have considered their next steps and will be undertaking appropriate consultation with their staff on an entity by entity basis.


COVID-19: banks are here to help.

Latest news

1 / 3
Media Releases
Banks strengthen support for customers facing financial difficulty
8 July 2025

The Australian Banking Association (ABA) has released an updated industry guideline setting out best practice for banks when assisting customers experiencing financial difficulty. The updated guideline reflects the industry’s ongoing commitment to support customers when they need it most. ABA CEO Anna Bligh said this guideline builds on the existing obligations as well as the… Read more »

Read more
Transcript
Launch of Confirmation of Payee
2 July 2025

ABA CEO Anna Bligh: Well, here we are on the front line of the fight against scams. This is one of Australia’s largest banks, and the team of people here talking with customers, trying to protect customers and fight against scammers. Today, here we are launching a new piece of technology called Confirmation of Payee…. Read more »

Read more
Media Releases
​Australian banks launch new defence in battle against scammers
2 July 2025

Australian banks have today unveiled their latest scam fighting technology, with the launch of Confirmation of Payee – a new name-matching service designed to help protect customers from being tricked into sending money to criminals. Banks have invested $100 million in this new technology which is a key initiative of the sector’s Scam-Safe Accord –… Read more »

Read more