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Phone scam warning

Have you been contacted by someone claiming to be from the Australian Banking Association?

This is a long-running scam. Never provide your password or PIN to anyone. If in doubt, contact your bank.


There is a long-running ABA telephone scam targeting households at random around Australia.

Callers claim to be from the Australian Banking Association, or a variation of the name, and are trying to defraud people by asking about their satisfaction with their bank or convincing them to transfer money to receive some money they are owed. Don’t fall for it!

The Australian Banking Association does not conduct customer satisfaction surveys or contact the public in these ways. If you receive a phone call such as this, do not provide any information – just hang up.

If you have given any details to these callers, contact your bank as they can take action to protect and monitor your account.

Some of the techniques used by these scammers include:

  • Asking who you bank with, how long you have banked with them and your level of satisfaction.
  • Asking for personal and banking details, including your name and driver’s licence number, bank account or credit card number, PINs or internet banking login.
  • Telling people they are owed a ‘refund’ for overcharged bank fees but they have to pay a fee for it. They ask people to send money via post or Western Union.

Please note that banks will never ask you for PINs or confidential internet banking details. This information is the key to your account and should always be kept confidential.

Tips to protect your financial identity

  • Don’t provide your PIN or internet banking login or password to anyone.
  • Guard the following identity information carefully and only provide to trusted people and entities: date of birth, current address, driver’s licence number and passport details.
  • Delete spam and scam e-mail – if the offer sounds too good to be true, it probably is.
  • Keep your anti-virus and firewall software up-to-date.
  • Do not respond to requests that ask you to call unknown or unverified phone numbers.
  • Be very careful about clicking on links in emails. Do not use links to access trusted websites. Enter the correct address for websites into the address bar of your browser.

For more information visit www.scamwatch.gov.au

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