12 May 2023
The nation’s shift to digital banking is gathering pace, with the number of people leaving home without their wallet or cards, relying on their phone or another device instead, doubling in three years. This is up from 19% in 2019 to 38% in 2022.
Younger people are leading the ‘digital wallet’ charge, with two-thirds of those aged 18-24 relying on their phone or wearable to make payments.
Payments utilising methods other than cash are also rapidly increasing, with 20% of all payments now conducted using PayID and 15 million PayID registrations as at 1 May 2023, an increase from six million in 2021. And one in two Australian smartphone users say they have used their mobile phone to make a purchase in-store, in-app or on a website, an increase from 18% in 2019 to 49% in 2022.
ABA Chief Executive Officer Anna Bligh said changes in the way Australians do their banking are happening at breakneck speed.
The rapid changes are captured in a new Australian Banking Association (ABA) interactive ‘Spend the Day’ site – a comprehensive snapshot of how Australians are using different payments technologies.
The new site provides important insights into Australians’ spending habits in a fast-changing payments environment.
“The transformation of the nation’s payments preferences is continuing at a rapid pace and this new site provides a comprehensive snapshot of the latest trends.
“Designed to be interactive and easy to navigate and update, the site helps explain the current state of our payments system in Australia.”
Payment trends:
- While young people are taking up new payment technologies at the fastest rate, only 9% of those aged 65 and over report leaving home without their wallets or cards.
- As the mobile ‘branch in your hand’ trend grows, branch usage is declining with 70% of Australians reporting not having visited a branch in the past month.
- Although branches continue to play an important role for those who prefer face-to-face transactions or for complex transactions:
- only 3% of Australians report having visited a branch three or more times in the past month.
- just 4% of Australians report preferring to visit a branch to check account balances. The remainder utilise a mobile banking app (56%), internet banking (31%), phone banking (4%) and online live chat (1%).
- just 4% of Australians report preferring to visit a branch to pay bills. The remainder utilise a mobile banking ap (49%), internet banking (35%), phone banking (4%), and online live chat (2%).
Latest news
Michael McLaren (Host): Well, here we are at the Easter Show, the great celebration of country life in the city, but it’s also an important platform this to better understand the challenges that the regions face. Now, yesterday, we looked at the floods. Today, I want to look at the banks. Now in the regions,… Read more »
The ABA is reminding customers across North and Far North Queensland that they don’t have to tough it out on their own, as they continue to recover from February’s severe flooding event. ABA CEO Anna Bligh recently met with Queensland’s State Recovery Coordinator Andrew Cripps to discuss how banks can assist customers facing financial difficulty… Read more »
Banks stand ready to support customers in western Queensland and parts of New South Wales affected by heavy rainfall and flooding. ABA CEO Anna Bligh said customers don’t have to tough it out on their own and banks have a range of practical measures to assist those facing financial stress. “This is a challenging time… Read more »