Banks are ready to assist customers in financial difficulty
11 June 2021
Australian banks are supporting communities in the Victorian Gippsland region after devastating rain and floods have engulfed the area.
Flood waters have hit the region harshly, badly affecting residents including farmers, and the wild weather is expected to continue.
Australian Banking Association CEO Anna Bligh says banks have a range of measures in place for residents in need.
“Once conditions ease, it’s important for anyone impacted to know their bank is ready to provide assistance,” she said.
“During disasters like this, the message from banks is always clear: don’t tough it out on your own, your bank is ready to help.”
“During disasters like this, the message from banks is always clear: don’t tough it out on your own, your bank is ready to help.”
ABA CEO Anna Bligh
There are a range of services available from the banks, which include:
- Credit card, personal loan and home loan relief.
- Waiving fees and charges.
- Waiving the application fee for restructuring business facilities.
- Deferral of principal and/or leasing payments.
- Free professional and confidential counselling.
Anyone impacted by the floods is encouraged to contact their bank directly.
Latest news
Media Releases
Banks support stronger customer protections in the Banking Code
Read more
6 December 2022
“Since the Banking Code was first introduced in 1993, the process to independently review the Code has continued to deliver improvements.”
Media Releases
ABA welcomes APRA’s Climate Information Paper
Read more
30 November 2022
The CVA released today will inform future industry efforts in using scenario analysis as a tool for understanding climate change related financial risks.
Transcript
Transcript: Anna Bligh on ABC NewsRadio – maternity leave lending
Read more
28 November 2022
“A number of our banks actually have maternity leave lending products that are specific to people on parental leave, paid and unpaid, to help them through, what as I said, can be a difficult time.”