Banks are ready to assist customers in financial difficulty
11 June 2021
Australian banks are supporting communities in the Victorian Gippsland region after devastating rain and floods have engulfed the area.
Flood waters have hit the region harshly, badly affecting residents including farmers, and the wild weather is expected to continue.
Australian Banking Association CEO Anna Bligh says banks have a range of measures in place for residents in need.
“Once conditions ease, it’s important for anyone impacted to know their bank is ready to provide assistance,” she said.
“During disasters like this, the message from banks is always clear: don’t tough it out on your own, your bank is ready to help.”
“During disasters like this, the message from banks is always clear: don’t tough it out on your own, your bank is ready to help.”
ABA CEO Anna Bligh
There are a range of services available from the banks, which include:
- Credit card, personal loan and home loan relief.
- Waiving fees and charges.
- Waiving the application fee for restructuring business facilities.
- Deferral of principal and/or leasing payments.
- Free professional and confidential counselling.
Anyone impacted by the floods is encouraged to contact their bank directly.
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“This is about engaging with the entire banking ecosystem in order to ensure the accessibility of the sector’s services are best serving our diverse community now, and into the future.”
“What is underpinning this bank failure is a number of things, but not least of all, it’s a very niche bank with high exposure to one part of the economy. And that’s the part of the economy that’s been quite volatile and troubled”
The Treasurer has indicated that the federal government is closely monitoring the situation.