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The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact [email protected] or 0475 741 007.


COVID-19 Banking Timeline

see what’s happened in the Australian banking sector


Transcript
Transcript: Anna Bligh on ABC NewsRadio – maternity leave lending
28 November 2022

“A number of our banks actually have maternity leave lending products that are specific to people on parental leave, paid and unpaid, to help them through, what as I said, can be a difficult time.”

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Transcript: Anna Bligh on ABC Radio Hobart – using PayID against scams
9 November 2022

“We’ve seen about a 20% increase in farm and agribusiness scams over the last 12 months, most of them in the payment for things like heavy equipment. “

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Transcript: Anna Bligh ABC Radio Melbourne Drive – cybersecurity
8 November 2022

“The bank robbers of the 21st century do not use sawn-off shotguns – they are sitting at a computer trying to get into your account and trying to trick you into letting them in.”

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Transcript: Assistant Treasurer launches National Anti-Scams Centre
7 November 2022

The Hon Stephen Jones MP Assistant Treasurer and Minister for Financial Services announced funding for a new National Anti-Scams Centre on the first day of Scams Awareness Week, 7 November 2022. ABA CEO Anna Bligh joined the launch with other industry leaders. STEPHEN JONES: It’s an important day. This is anti-scam week, National Scams Awareness… Read more »

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Transcript: ABA CEO Anna Bligh on ABC Radio Adelaide – digitisation
4 November 2022

Anna Bligh appeared on ABC radio Adelaide on Wednesday 2 November 2022.

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Transcript: Anna Bligh on ABC Afternoon Briefing
21 October 2022

“More and more Australians are moving at a faster pace than they ever have to move their banking online. The bank branch of the future is the phone that you carry in your back pocket.”

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Sky News: ABA and banks are already talking jobs and skills prior to Summit
24 August 2022

“I think it’s really important that we see this summit as the launch of a process, not the landing of it… two days is not going to be enough to solve some of the bigger issues.”

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ABC Radio: interest rates, default rates & bank assistance
4 August 2022

“the earlier that people speak to their bank, the more likely it is that the bank can find a solution that will work and keep the customer out of financial strife.”

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Transcript: Lismore floods – 3 month deferrals still available
8 July 2022

Anna Bligh spoke to ABC Radio North Coast on how banks can help those impacted by floods in the Lismore region.

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ABC RN: banks respond to floods, inflation
6 July 2022

ABA CEO Anna Bligh spoke on ABC radio on how banks are responding to the floods across NSW, and the RBA’s moves to curb inflation.

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2GB: the changing banking environment
25 February 2022

“it is absolutely the case that whether you’re a NAB customer or a customer of any other bank, you can pay your credit card in cash over the counter, either in the bank branch or at an Australia Post outlet”

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2GB: Use PayID and BPAY to combat business email scams
10 November 2021

Unlike paying to a BSB and account number, PayID gives the user the ability to confirm the name of the account holder before they transfer funds.

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Threats and charms: how to avoid scammmers and their tricks
23 September 2021

As more Australians experience financial scams, the ABA has launched a new campaign to raise awareness on the increasing threat of scams, warning Australians to be on the lookout for scam phone calls, texts and emails. FULL TRANSCRIPT: ABA CEO Anna Bligh spoke with ABC Radio’s Ross Marsden. Ross Marsden  The Australian Banking Association has… Read more »

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Banks supporting customers across Australia with 3 month deferrals, merchant fee refunds
20 July 2021

these options do give people you know, a breather, that’s what they’re designed to do, just take the load off for three months, while you get through everything else that you need to get through.”

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Transcript: Anna Bligh – how banks can help the vaccine rollout
7 July 2021

ABA CEO Anna Bligh was interviewed by Stan Shaw on ABC Perth on 7 July. She discussed her upcoming meeting with COVID-19 vaccine Task Force Lieutenant General John Frewin with other corporate stakeholders. Banks, as both major employers who already offer vaccinations, and who also have a network of branches, can help with the COVID-19… Read more »

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‘Banking: what’s changing’ Anna Bligh on ABC Afternoons with Sonya Feldhoff
28 May 2021

There is absolutely no doubt the face of banking in this country is changing and it’s changing very, very quickly.

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Customer behaviour driving bank changes
27 April 2021

Interviewed by ABC Life Matters’ Hilary Harper, ABA CEO Anna Bligh discusses how changes in customer behaviour, accelerated by COVID-19, are driving changes in banking and banking services. TRANSCRIPT SPEAKERS: ABC Life Matters Hilary Harper, ABA CEO Anna Bligh Hilary Harper: Anna Bligh from the Australian Banking Association, Anna thanks so much for joining us… Read more »

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Transcript
Customers continue to come off deferrals
11 March 2021

“right at the height of COVID, when things were at their absolute worst, only 10% of Australian mortgage holders deferred the payments on those mortgages. 90% of those people are now back paying in full.”

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Anna Bligh on ABC AM Radio – 91% of deferrals resume
19 February 2021

“No customer is going to wake up the day after the 31st of March and find that there is some legal action being taken by their bank on their loan.”

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TRANSCRIPT: ABA CEO Anna Bligh on ABC NewsRadio: banks still supporting customers
20 January 2021

“…banks can go back to their normal processes and that is working out what’s right for every single customer, on an individual tailored basis with a proper assessment. That is the best thing for the customer.”

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