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News & Resources

The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact [email protected] or 0475 741 007.


COVID-19 Banking Timeline

see what’s happened in the Australian banking sector


Transcript
ABC RN: banks respond to floods, inflation
6 July 2022

ABA CEO Anna Bligh spoke on ABC radio on how banks are responding to the floods across NSW, and the RBA’s moves to curb inflation.

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Transcript
2GB: the changing banking environment
25 February 2022

“it is absolutely the case that whether you’re a NAB customer or a customer of any other bank, you can pay your credit card in cash over the counter, either in the bank branch or at an Australia Post outlet”

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Transcript
2GB: Use PayID and BPAY to combat business email scams
10 November 2021

Unlike paying to a BSB and account number, PayID gives the user the ability to confirm the name of the account holder before they transfer funds.

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Transcript
Threats and charms: how to avoid scammmers and their tricks
23 September 2021

As more Australians experience financial scams, the ABA has launched a new campaign to raise awareness on the increasing threat of scams, warning Australians to be on the lookout for scam phone calls, texts and emails. FULL TRANSCRIPT: ABA CEO Anna Bligh spoke with ABC Radio’s Ross Marsden. Ross Marsden  The Australian Banking Association has… Read more »

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Transcript
Banks supporting customers across Australia with 3 month deferrals, merchant fee refunds
20 July 2021

these options do give people you know, a breather, that’s what they’re designed to do, just take the load off for three months, while you get through everything else that you need to get through.”

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Transcript
Transcript: Anna Bligh – how banks can help the vaccine rollout
7 July 2021

ABA CEO Anna Bligh was interviewed by Stan Shaw on ABC Perth on 7 July. She discussed her upcoming meeting with COVID-19 vaccine Task Force Lieutenant General John Frewin with other corporate stakeholders. Banks, as both major employers who already offer vaccinations, and who also have a network of branches, can help with the COVID-19… Read more »

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Transcript
‘Banking: what’s changing’ Anna Bligh on ABC Afternoons with Sonya Feldhoff
28 May 2021

There is absolutely no doubt the face of banking in this country is changing and it’s changing very, very quickly.

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Transcript
Customer behaviour driving bank changes
27 April 2021

Interviewed by ABC Life Matters’ Hilary Harper, ABA CEO Anna Bligh discusses how changes in customer behaviour, accelerated by COVID-19, are driving changes in banking and banking services. TRANSCRIPT SPEAKERS: ABC Life Matters Hilary Harper, ABA CEO Anna Bligh Hilary Harper: Anna Bligh from the Australian Banking Association, Anna thanks so much for joining us… Read more »

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Transcript
Customers continue to come off deferrals
11 March 2021

“right at the height of COVID, when things were at their absolute worst, only 10% of Australian mortgage holders deferred the payments on those mortgages. 90% of those people are now back paying in full.”

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Anna Bligh on ABC AM Radio – 91% of deferrals resume
19 February 2021

“No customer is going to wake up the day after the 31st of March and find that there is some legal action being taken by their bank on their loan.”

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Transcript
TRANSCRIPT: ABA CEO Anna Bligh on ABC NewsRadio: banks still supporting customers
20 January 2021

“…banks can go back to their normal processes and that is working out what’s right for every single customer, on an individual tailored basis with a proper assessment. That is the best thing for the customer.”

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Transcript
TRANSCRIPT: ABA CEO Anna Bligh on ABC Radio’s AM 18 November “a chance to get back on their feet”
18 November 2020

Interviewed by AM’s Peter Ryan, ABA CEO Anna Bligh talked about the substantial drop in loan deferrals since their peak during the pandemic, falling from 900,000 to 300,000.

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Transcript
COVID-19 refinancing breaks records: Anna Bligh on ABC News Breakfast
2 November 2020

“we’ve seen a record high number of Australians switch their loans, either to another bank or gone to their own bank and got a better deal.”

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Transcript
ABC Sydney Radio – Interview with Anna Bligh
30 October 2020

Anna answered questions about the impact of COVID-19 on banks’ profits, how banks have responded to help customers during the pandemic and what’s happening next to customers who’ve deferred their mortgages.

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Today interview with ABA CEO Anna Bligh: “banks are very encouraged”
15 October 2020

Interview: Almost 45% of Australians who deferred their mortgages in June have begun repaying their loans.

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Transcript
Transcript – Media Conference 14 Oct 2019
14 October 2019

TRANSCRIPT E&OE  14 October 2019 Media Conference Parliament House Canberra  ANNA BLIGH:  Australia’s banks stand ready to assist the ACCC with this inquiry. Our banks are no strangers to public scrutiny and they look forward to providing information that will shed more light on the many complex factors that go into the determination of interest rates on Australian mortgages.    QUESTION:   Why have you passed on so little of the 75 percentage… Read more »

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Transcript
4 Feb 19 – Royal Commission Final Report Media Conference
4 February 2019

4 Feb 19 – Royal Commission Final Report Media Conference

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Transcript
10 Oct 18 – Ending fees for no service Media Conference
10 October 2018

10 Oct 18 – Ending fees for no service Media Conference

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Transcript
28 Sep 18 – Media Conference Royal Commission Interim Report
28 September 2018

28 Sep 18 – Media Conference Royal Commission Interim Report

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Transcript
15 Jun 18 – Interview with Sabra Lane, ABC AM Program
15 June 2018

15 Jun 18 – Interview with Sabra Lane, ABC AM Program

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