Skip to main content
Get step-by-step help: Financial Assistance Hub

Optus data-sharing to help protect customers

Optus data-sharing to help protect customers

6 October 2022

Australian banks welcome the Federal Government’s decision to allow Optus to share government identity information compromised in the Optus data breach.

Banks will be able to request and use the information in their ongoing efforts to fight financial crime.

Since the Optus data breach became public, banks have focused on the potential for the data to be used to perpetuate frauds, scams and other illegal activities.

“The whole industry has worked closely with the Australian Government to make today’s regulations possible.”

ABA Chair & CEO Westpac, Peter King

The Federal Government’s action is a timely and valuable measure that will contribute to banks’ efforts.

Banks invest heavily in systems to protect customers and the financial system, including significant investment towards building resilience including against frauds and scams.

Chair of the Australian Banking Association and CEO of Westpac, Peter King said, “The whole industry has worked closely with the Australian Government to make today’s regulations possible.”

He added, “The data-sharing will help us to combat fraud and scams, keep customers safe, and limit the long-term risks presented by the Optus data breach.”

“It’s important that customers remain on the lookout for scammers in the wake of the Optus data breach,” he said.

Bank customers are encouraged to:

  • Look out for any suspicious or unexpected activity across your online accounts, including your telco, bank and utilities accounts. Make sure to report any suspicious activity in your bank account immediately to your financial institution;
  • Do not click on any links in any email or SMS claiming to be from Optus;
  • If someone calls claiming to be from Optus, police, bank or another organisation and offers to help you with the data breach, consider hanging up and contacting the organisation on its official contact details. This can be a scammer calling using your personal information.
  • Never click on any links that look suspicious and never provide your passwords, your bank’s one time pins, or any personal or financial information, and.
  • If people call posing as a credible organisation and request access to your computer, always say no.

Customers of Optus are encouraged to visit their website for latest updates and advice on replacing identification documents.

Protect yourself by using PayID

Latest news

1 / 3
Media Releases
Australian banks join new Fraud Reporting Exchange digital platform to help halt payments to scammers 
16 May 2023

Australian banks today launched a new digital platform that will facilitate the quick reporting of fraudulent payments en route or transferred to another bank.

Read more
Anna Bligh interview with ABC Breakfast TV on Fraud Reporting Exchange announcement
16 May 2023

“Speed is the essence when it comes to getting your money back from a scammer. Even if you’re not sure, even if you just suspect something’s not right, ring your bank as fast as you possibly can.”

Read more
Media Releases
Almost 40% leave wallets at home as mobile phone and smartwatch payments soar  
12 May 2023

The nation’s shift to digital banking is gathering pace, with the number of people leaving home without their wallet or cards, relying on their phone or another device instead, doubling in three years. The rapid changes are captured in a new ABA interactive Spend the Day site.

Read more