fbpx
Skip to main content
Click here for the new Financial Assistance Hub

Assistance for communities affected by floods and bushfires

5 February 2019

Customers affected by the recent floods in Queensland or bushfires in Tasmania are able to access assistance from their bank, which can include deferred loans payments, waiving fees and charges and assisting with debt consolidation.

CEO of the Australian Banking Association Anna Bligh said Australia’s banks understand that these events can be devastating and stand ready to assist where possible for any customer affected by the recent natural disasters, including flooding in Queensland and bushfires in Tasmania.

“Whether it’s floods, drought, bushfires or any other times of hardship Australia’s banks stand ready to help their customers through a difficult time,” Ms Bligh said.

“Customers affected by the Queensland floods around Townsville, fires in Tasmania or other natural disasters should contact their bank to access the help available.

“Banks have dedicated hardship teams ready to assist, however it’s important that customers contact their bank directly to flag they are experiencing hardship,” she said.

ABA member banks offer a range of services to help customers who have been affected by natural disasters or other circumstances outside their control.

These can include:
•    A deferral of scheduled loan repayments
•    Waiving fees and charges, including break costs on early redemption of Farm Management Deposits
•    Debt consolidation to help make repayments more manageable
•    Restructuring existing loans free of the usual establishment fees
•    Deferring interest payments on a case-by-case basis
•    Offering additional finance to help cover cash flow shortages
•    Deferring upcoming credit card payments
•    Increasing emergency credit card limits
•    Waiving early termination fees for customers who wish to access their term deposits.

ENDS
Contact: Rory Grant 0475 741 007

Latest news

1 / 3
Event
Scams & Cybercrime: ABA Webinar
28 September 2021

A deep dive with industry experts on ‘upstream’ issues for regulators, law enforcement and industry fighting industrial scale scammers.

Read more
Transcript
Threats and charms: how to avoid scammmers and their tricks
23 September 2021

As more Australians experience financial scams, the ABA has launched a new campaign to raise awareness on the increasing threat of scams, warning Australians to be on the lookout for scam phone calls, texts and emails. FULL TRANSCRIPT: ABA CEO Anna Bligh spoke with ABC Radio’s Ross Marsden. Ross Marsden  The Australian Banking Association has… Read more »

Read more
Media Releases
ABA launches new awareness campaign as scams grow
22 September 2021

“Scammers don’t target one group over another, they target all people of all backgrounds, ages and income levels across Australia.”

Read more