1 December 2016
The highest set of whistleblower protections is being implemented across all banks for the benefit of the sector’s 145,000 employees. The aim is to improve existing policies to ensure bank staff feel confident they can report inappropriate behaviour without fear of adverse consequences.
In December 2016, the ABA released new principles to help banks ensure their whistleblower policies meet the highest standard. This means, among other things, the whistleblower policy is endorsed by the board, is monitored for effectiveness, and there is zero tolerance of retaliation against whistleblowers.
“…banks can go back to their normal processes and that is working out what’s right for every single customer, on an individual tailored basis with a proper assessment. That is the best thing for the customer.”
Access to credit opens up opportunities and fulfills aspirations. Getting it right requires the right balance between consumer protections and the flow of credit.
Interviewed by AM’s Peter Ryan, ABA CEO Anna Bligh talked about the substantial drop in loan deferrals since their peak during the pandemic, falling from 900,000 to 300,000.