6 May 2020
COVID-19 Timeline
What’s happened in the Australian banking sector during the coronavirus pandemic.
2020
February 14: coronavirus assistance offered
February 14: ABA COVID-19 assistance hub created
March 11: Government announces first stimulus package of $17.6B
March 20: small business relief package announced featuring 6 month deferrals
March 20: mortgage relief announced – 6 month deferrals available for homeowners
March 22: Government announces second stimulus package of $66B
March 25: COVID-19 FAQs published
March 30: business relief extended to landlords and renters
April 3: contactless payments to increase from $100 to $200
April 5: banks support JobKeeper – credit available to bridge gap till payments begin in May
April 6: credit scores secured – COVID-19 deferrals will not affect credit ratings
April 8: SME loan guarantee begin – 50% govt-guaranteed loans, no repayments for 6 months
April 24: dedicated JobKeeper business hotlines open
April 26: Bank CEOs support COVIDSafe app – will download app and encourage staff to do same
April 29: voluntary debit cards for passbook holders announced
April 29: COVID-19 anti-scam hub updated, fact sheets in 12 translations
May 8: 100,000 extra COVID-19 loan deferrals in a week – brings total to 643,000
May 16: 1 in 14 mortgages have now been deferred – 429,000 in total
June 18: Call for temporary COVID improvements to be made permanent
June 19: Phase One banking activity statistics
June 25: Temporary changes to Banking Code of Practice
July 1: Open Banking begins
July 8: Banks enter Phase Two of COVID support
July 20: Phase Two SME Loan Guarantee announced
July 24: Increased SME lending – “green shoots”
Sep 7: 6-month loan assessments begin as Australians begin repayments
Sep 29: A new digital plan to modernise the Australian economy will make banking faster and easier
Oct 15: Repayments have resumed on almost half of deferred loans
Oct 20: Flow of credit to small business remains strong
Oct 30: Record rates of refinancing during COVID-19
Nov 17: Majority of deferrals back on track – down by 70%
2021
Feb 17: Banks launch new phase of pandemic support – new hub provides clear, step-by-step info
Mar 11: New expanded and extended SME loan scheme good for small business 80/20, 24 month deferrals, $250M turnover
May 28: COVID-19 accelerates debit card use, cash decline
Jun 29: Banks to assist customers in COVID-19 lockdowns
Jul 7: Banks ready to help vaccine rollout
Jul 8: Banks offer further support for customers impacted by lockdowns
Jul 17: Banks supporting customers as lockdowns extended
Aug 8: More than 20,000 customers receive hardship assistance during recent lockdowns
Latest news
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Shoppers are being urged to stay alert to the risk of scammers as Black Friday sales kick-off, after almost $40 million was lost to buying and selling scams over the past year. The ABA is reminding shoppers to be on the lookout for: ABA CEO Simon Birmingham urged shoppers to remain vigilant as scammers are… Read more »
E&OERadio InterviewABC Melbourne with Ali MooreThursday, 30 October 2025. Topics: Crypto ATMs; scams; cash access. Ali Moore (Host): So now there are calls to ban the ATMs to try and end the scams. Simon Birmingham is the CEO of the Australian Banking Association. Simon, hello, Simon Birmingham (Guest): Hello Ali, great to be with you… Read more »